FAQ

Frequently Asked Questions

What materials are used in MadeByMoon jewellery?

All MadeByMoon pieces are made with a solid 925 sterling silver base. Every golden detail is crafted from real 14K gold — not gold-plated, not gold-filled, and not coated. You're getting genuine precious metals that are built to last.

Are your pieces really handmade?

Yes — every piece is individually handcrafted through hand-shaping, precision welding, and careful assembly. Our signature rotating designs are hand-assembled. No mass production. No shortcuts.

How do the rotating designs work?

Our rotating pieces feature an inner ring that spins freely within the outer frame, assembled by hand for smooth, silent rotation that catches light as you move.

Are the pieces limited edition?

Yes. We produce each design in small, limited quantities. Once a design sells out, it may not return. The piece you order is one of very few in the world.

How do I find my ring size?

Use our Ring Size Guide for accurate measurement. Measure using a string around your finger. If you're between sizes, we recommend sizing up.

Do you offer free shipping?

Yes — free worldwide shipping on all orders, dispatched within 2-4 business days.

How long does delivery take?

7-14 business days for international orders. You'll receive a tracking number once shipped.

What is your return policy?

14-day return policy from delivery date. Items must be unworn and in original condition. Contact us via the Contact page to initiate a return.

How do I care for my jewellery?

Store in a dry place away from sunlight. Avoid perfumes, lotions, and chemicals. Remove before swimming. Clean with a soft, dry cloth.

How can I verify the authenticity of my piece?

All pieces are crafted from certified 925 sterling silver and real 14K gold, made in small batches with full quality control. Contact us with any questions.